This policy is provided for website and app publishing readiness. Please review it with your legal advisor before final publication.
1. Information We Collect
We may collect personal information such as full name, mobile number, WhatsApp number, email address, date of birth, gender, current address, permanent address, city, district, state and pincode.
For driver onboarding, we may collect driving license details, badge number, vehicle registration number, vehicle model, fuel type, seating capacity, driver photo, Aadhaar card, PAN card, vehicle RC, insurance, PUC certificate, fitness certificate and other verification documents.
For payments and settlements, we may collect bank account holder name, bank name, account number, IFSC code, UPI ID, transaction records, payout information and invoice details.
When our app is used, we may collect approximate and precise location, trip route, pickup and drop location, device information, app usage information, crash logs and communication records.
2. How We Use Information
We use the information to register drivers, verify documents, approve or reject applications, assign rides, process fares and payments, provide customer and driver support, prevent fraud, improve services and comply with applicable law.
Location information may be used to show nearby rides, track active trips, calculate distance and fare, provide safety support, display route information and improve operational efficiency.
Communication details may be used to send OTPs, service updates, trip alerts, document verification status, payment notifications, support messages and legally required notices.
3. Legal Basis and Consent
By submitting a registration form, using our website, using our mobile application, or continuing to access our services, you consent to the collection and use of information described in this policy.
Where required by law or platform policy, we will request permission before collecting sensitive information such as precise location, device permissions, camera access, files or notifications.
4. Sharing of Information
We may share information with payment gateways, SMS and WhatsApp providers, cloud hosting providers, analytics providers, map and location service providers, verification partners, support vendors and legal or regulatory authorities when required.
We do not sell personal information. Information is shared only for service delivery, verification, safety, support, legal compliance, fraud prevention or business operations.
5. Driver Documents and Verification
Uploaded driver and vehicle documents are used for identity verification, eligibility checks, compliance records, driver onboarding and audit purposes.
Incorrect, false, expired or incomplete documents may result in delayed verification, rejection, suspension or account termination.
6. Payments, Wallet and Transactions
Payment information may be processed through third-party payment gateway providers. We do not store complete card details unless permitted and processed securely by approved payment service providers.
Wallet, refund, cancellation, commission, payout and ride transaction records may be stored for accounting, dispute resolution, tax, audit and compliance purposes.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve performance, remember preferences, measure traffic, protect against abuse and understand how visitors use our pages.
Users can manage cookies through browser settings. Some website functions may not work properly if cookies are disabled.
8. Data Security
We use reasonable technical and organizational safeguards to protect personal information, including access controls, HTTPS, database security, server security and limited access for authorized team members.
No method of transmission or storage is completely secure. Users should protect their login credentials and immediately report suspected misuse.
9. Data Retention
We retain information for as long as necessary to provide services, complete verification, maintain business records, comply with legal obligations, resolve disputes, prevent fraud and enforce agreements.
Driver application data and trip-related records may be retained even after account closure where required for legal, accounting, tax, safety or dispute purposes.
10. User Rights
Subject to applicable law, users may request access, correction, update, deletion or restriction of their personal information. Some data may be retained where required for compliance, security, fraud prevention, accounting or dispute resolution.
To request assistance, contact support@devabhausahakartaxi.com.
11. Children's Privacy
Our taxi and driver partner services are not intended for children. Driver registration is available only for eligible adults with valid documents as required by law.
12. Third-Party Services
Our services may include integrations with maps, payment gateways, SMS, WhatsApp, cloud hosting, analytics and other third-party tools. Their own privacy policies may apply to their processing activities.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest effective date. Continued use of our services after changes means acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy, contact Devabhau Sahakar Taxi at support@devabhausahakartaxi.com or +91 7576000111.
Website: devabhausahakartaxi.com